OK. The shaver DOES shave good enough that this was a second Panasonic shaver purchase (prior was a es8168 model purchased 15 months ago), but the bad of it is that you may need 2 shavers just to have ONE working at any one time. The first units LCD went out after 3 months of use. The industry standard to keep customers happy is for the companty to immediately FedEx out a replacement with credit card security until verification of the returned defective unit. Not so with Panasonic. The Panasonic McAllen Exchange center provides terrible, slow service (like months) and seems to try to throw up roadblock hassles to get you to give up on your warranty claim. Such as the third time when the defective unit was shipped back, with the credit card number given in advance for service, as I knew the process from having done it twice before. The payment note was disregarded by Panasonic, a second return mail payment note was also not processeed, and eventually the unit was not repaired, and it was shipped back totally dead, end of story, and thus now lies on the shelf 15 months after its purchase. The Panasonic McAllen exchange center phone number of 956.683.2930 is never answered and calls are not returned. There is not even a automated prompt to guide you to the shaver/personal care section. Panasonic warranty service is essentially nonexistent; an eventual refurb replacent died after 90 days of service and thus was not eligible for any warranty claims. The shavers are nearly identical and do shave well when working. However, my next purchase will defintely NOT be a Panasonic for the above reasons.Get more detail about Panasonic ES8249K Arc IV Nano Vortex Wet/Dry Rechargeable Shaving System, Black.
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